Previous incidents

We will be performing emergency maintenance on VPS-1 NYC to resolve current performance issues on this node

This maintenance shouldn't take longer than 20 minutes

We have been monitoring the network and we have concluded that it's stable again.

We will perform an essential network upgrade planned for Saturday, 6th January 2024, at 8:00 AM Central European Standard Time (CEST).

These changes improve our protection against Distributed Denial of Service (DDoS) attacks, improve bandwidth capacity, and ensure superior service reliability. Moreover, this upgrade will be a vital part of the launch of our new Nikhef location.

While we work to implement these upgrades, customers may experience intermittent packet loss as we migrate tr...

An unassuming config change that was expected to have no negative side effects, once applied, seems to have triggered a software bug causing internal connectivity inside of the distribution layer of the network. These changes have now been reverted. Our team will be re-assessing these changes and will, with the necessary preparations made, push these changes at a later date.

The failed switch has been replaced and the network is confirmed to be stable again after testing for a couple minutes.

We will be performing emergency maintenance on VPS-1 NYC in 1 hour, due to early hardware failure indicators, maintenance should take about 15-20 minutes.

We are extremely sorry for the short notice and inconvenience caused.

We've identified and fixed the root cause of degraded performance on our Amsterdam VPS cluster.

After extensive monitoring of our virtual platform, it now appears to be stable and fully operational again.

The issue originated from a bug in the service daemon managing our virtual firewalling causing the CPU to become overloaded with system interrupts trying to process the traffic. A temporary work-around has now been implemented. A permanent solution has been found and will be implemented in a future scheduled maintenance window.

In the event of any further service interruptions, p...

On Sunday 12 November, we will be performing hardware upgrades to improve overall performance specifically IO operations for high performance compute tasks.