Previous incidents

This maintenance has been completed without downtime, as scheduled.

The maintenance has been completed as expected at 09:00, no further maintenance will be required.

Hello,

The maintenance has been completed as expected, no further rerouting is expected.

The problem stemmed from reaching a network software limit. We've increased this limit to prevent such issues from happening again.

Dear valued customer,

We want to inform you that we will be conducting core maintenance in Dedicated Server Rack NYC-01 located in New York. Our aim is to resolve issues with ipv6 connectivity.

During this maintenance, there might be some packet loss within a 10-minute time frame. This is because we need to reboot core devices for the maintenance process. We apologize for any inconvenience this might cause.

Thank you for your understanding.

This has been fully completed without downtime, the node should be fully stable again.

We have conducted a rigorous investigation of the system and monitored the hardware thoroughly. As a result, we have identified the root cause of the issues with NYC-02 and successfully implemented a permanent solution. The node is now completely stable once again. We deeply apologize for any inconvenience caused and appreciate your patience during this time.

The following email has been sent to customers:

Dear Valued Customer,

We're performing essential network maintenance on Wednesday, March 6th, between 7:00 PM and 12:00 AM CET (1:00 PM - 8:00 PM EST). During this time, all services will be unavailable for 30-45 minutes.

This upgrade is crucial to bringing our network's quality up to the same high standards as our Amsterdam network, minimizing future disruptions. Once complete, you can expect smooth, uninterrupted service going forward...