Previous incidents

May 2024
May 26, 2024
1 incident

Emergancy core router 1 maintenance AMS

Maintenance

Resolved May 26 at 01:57am CEST

After monitoring the network we can confirm that routing is back to normal, and the maintenance has been completed without downtime.

We will keep monitoring the routing closely in the next 24 hours to make sure no issues originate from this maintenance.

2 previous updates

May 13, 2024
1 incident

Short network interruptions AMS

Degraded

Resolved May 13 at 11:59pm CEST

The update has been pushed and the issues should have been resolved, we will keep monitoring it closely for the next 48 hours.

2 previous updates

May 12, 2024
1 incident

Packet loss in Amsterdam

Degraded

Resolved May 12 at 02:54pm CEST

We've pushed a potential fix and are now monitoring the situation.

1 previous update

May 01, 2024
1 incident

Core network maintenance Equinix AM5 (Amsterdam)

Maintenance

Resolved May 02 at 11:35pm CEST

This maintenance has fully been completed, IPv6 connectivity is operational again and IPv4 connectivity is also stable.

2 previous updates

April 2024
Apr 11, 2024
1 incident

Core network maintenance Equinix AM5 (Amsterdam)

Maintenance

Resolved Apr 11 at 09:29am CEST

This maintenance has been completed without downtime, as scheduled.

1 previous update

Apr 10, 2024
1 incident

Emergency core network maintenance Amsterdam

Maintenance

Resolved Apr 10 at 09:03am CEST

The maintenance has been completed as expected at 09:00, no further maintenance will be required.

2 previous updates

Apr 07, 2024
1 incident

Core network maintenance Amsterdam

Maintenance

Resolved Apr 07 at 08:56am CEST

Hello,

The maintenance has been completed as expected, no further rerouting is expected.

1 previous update

March 2024
Mar 24, 2024
1 incident

Issues AMS VPS Cluster

Degraded

Resolved Mar 24 at 12:51am CET

The problem stemmed from reaching a network software limit. We've increased this limit to prevent such issues from happening again.

2 previous updates

Mar 16, 2024
1 incident

Core maintenance New York

Maintenance

Resolved Mar 16 at 06:00am CET

Dear valued customer,

We want to inform you that we will be conducting core maintenance in Dedicated Server Rack NYC-01 located in New York. Our aim is to resolve issues with ipv6 connectivity.

During this maintenance, there might be some packet loss within a 10-minute time frame. This is because we need to reboot core devices for the maintenance process. We apologize for any inconvenience this might cause.

Thank you for your understanding.

Mar 11, 2024
1 incident

VPS Node NYC-2 issues

Maintenance

Resolved Mar 11 at 03:43pm CET

This has been fully completed without downtime, the node should be fully stable again.

1 previous update

Mar 10, 2024
1 incident

NYC-02 Downtime

Downtime

Resolved Mar 10 at 05:34pm CET

We have conducted a rigorous investigation of the system and monitored the hardware thoroughly. As a result, we have identified the root cause of the issues with NYC-02 and successfully implemented a permanent solution. The node is now completely stable once again. We deeply apologize for any inconvenience caused and appreciate your patience during this time.

2 previous updates

Mar 04, 2024
1 incident

Scheduled core maintenance New York

Maintenance

Resolved Mar 06 at 04:13pm CET

The following email has been sent to customers:

Dear Valued Customer,

We're performing essential network maintenance on Wednesday, March 6th, between 7:00 PM and 12:00 AM CET (1:00 PM - 8:00 PM EST). During this time, all services will be unavailable for 30-45 minutes.

This upgrade is crucial to bringing our network's quality up to the same high standards as our Amsterdam network, minimizing future disruptions. Once complete, you can expect smooth, uninterrupted service going forward...

1 previous update