We have successfully implemented a permanent solution to resolve the issue.

Thank you for your patience and understanding throughout this process.

We have implemented a temporary solution to address the issue.

We have identified the root cause of the issue and are actively working on implementing a fix.

Our team has identified that the increased latency and packet loss in Amsterdam appear to be related to an issue with our backbone. We are actively working to resolve the problem and will provide further updates as soon as we have more information.

We're investigating packet loss & Increased latency in Amsterdam