Our engineer has replaced the faulty component, and AMS04 is back online.

Our sincere apologies for the inconvenience caused.

If you have any further questions, please do not hesitate to reach out through a support ticket.

Our engineer has arrived on-site with the required replacement parts and is troubleshooting the issue.

We have confirmed the partial hardware failure and dispatched an engineer to the data center with a replacement component.

Estimated arrival time: 04:30AM

We would like to confirm that all data is safe and protected.

Hello,

We have identified a potential partial hardware failure on AMS04 and are investigating the issue.